Detroit brands top J.D. Power survey

Discussion in 'American Cars' started by SeansVette, Aug 10, 2006.

  1. In latest dependability survey results, U.S. brands join Japanese at the top.

    NEW YORK (CNNMoney.com) -- Perennial winner Lexus took the top spot again this year in the J.D. Power and Associates Vehicle Dependability study, but U.S. brands Mercury, Buick and Cadillac filled out the top four.

    The J.D. Power Vehicle Dependability Study, which was released today, scores cars based on the number of problems owners have with vehicles that are three years old. Its rankings are based on survey responses from about 48,000 owners of 2003 model-year vehicles. Cars are scored based on the number of problems per 100 vehicles.

    Lexus is the luxury brand of Japan's Toyota Motor Co. That company's mainstream Toyota brand ranked fifth in the survey.

    Chrysler, the U.S. arm of German-based DaimlerChrysler, did not share in the success of the other U.S. brands. None of its brands - Chrysler, Jeep or Dodge - scored above average in the study.

    A Chrysler spokeswoman could not immediately be reached for comment.

    Porsche also had a poor showing this year. The carmaker, which finished second in last year's survey, dropped to 22nd in the rankings in this year's survey.

    The substantial drop-off in Porsche's performance, from 149 problems per 100 2002 model year cars last year, to 248 problems per 100 2003 model year cars this year, was due mostly to problems with the company's 911 and Boxster sports cars, said Neal Oddes, director of product research and analysis for J.D. Power and Associates.

    Nevertheless, Porsche recently topped a J.D. Power Initial Quality study which measures problems in brand-new vehicles.

    A spokesman for Porsche could not be immediately reached for comment on today's results.

    The top of the rankings in this year's dependability study are dominated by Japanese and American brands. Jaguar, which ranked eighth, and BMW, which ranked ninth, were the only European brands to score above average in the study.

    "The industry continues to make improvements in long-term vehicle quality, and not just among luxury makes that benefit from smaller production volumes on the assembly line," said Oddes. "Many high-volume, mass-marketed brands have acquired a foundation of quality products from which to challenge the normally strong performances of the luxury brands."

    Among individual cars, the Honda Civic ranked as the most dependable compact car, while the Buick Century ranked as the most dependable midsize car.

    The lowest-ranking brand in this year's survey was Land Rover, which had 438 problems per 100 vehicles, compared to just 136 for Lexus and 151 for Mercury. Saab was second worst with a score of 326.

    J.D. Power 2006 Vehicle Dependability Study

    Top ranking brands:

    1. Lexus (Toyota), Score: 136

    2. Mercury (Ford), Score: 151

    3. Buick (GM), Score: 153

    4. Cadillac (GM), Score: 163

    5. Toyota, Score: 179

    6. Acura (Honda), Score: 184

    7. Honda, Score: 194

    8. Jaguar (Ford), Score: 210

    9. BMW, Score: 212

    10. Infiniti (Nissan), Score: 215

    11. Lincoln (Ford), Score: 220

    12. Ford, Score: 224

    13. Oldsmobile (GM), Score: 224

    Average score: 227

     
  2. Sweet, american cars are in the top 10!
     
  3. there are people here who REALLY wont like this and they may even argue it means nothing.
     
  4. 2. Mercury (Ford), Score: 151


    12. Ford, Score: 224
     
  5. But it does mean nothing...or little...you have to understand what they're gauging.

    This is on initial review by customers...typically within a 6 month period after purchase. Therefore reliability is not even considered...and most problems usually show up at the 3-4 year mark.

    This specific test only measures reported problems - which again is highly variable. First of all, not all companies post all problems (Toyota is notorious for this - I've worked for them, and have seen it numerous times). Additionally, customers are different in reception to reporting depending on their level of knowledge, as well as what kind of car they bought. Think of it...if you bought a 100K car, you're probably going to complain about every single thing, whereas in a 20K car, you know that there will be more issues.

    The level or seriousness of the problems aren't taken into consideration as well. A leaky window (one of Lexus's big problems early on with the RX series) has the same weight as worn tie rods, or an engine that won't start.

    There is also no measurement as to what a customer's perception is versus what the allowable limit is in the design of the vehicle. Someone may argue that the door gaps on a GM are too big, but they could have been designed this way - yet are still reported. Personally I find huge gaps a sign of poor overall quality. Then again, people have numerously complained about the wheel alignment on Lexus vehicles - but after retesting, the specs are well within range (and we're talking 0.2 degrees). Same weight - but huge differences.

    What JD Power really should be doing is looking at long term road tests, and customer data weighted against importance of problems, and allowable limits. They should also normalize the data to vehicle type.
     
  6. "The J.D. Power Vehicle Dependability Study, which was released today, scores cars based on the number of problems owners have with vehicles that are three years old."
     
  7. Ha. See. American companies have been gaining on the Japanese companies since the 80s, when they actually were having signifigantly shittier ratings. Looks like they've finally caught up. Although I must say that the normal car lines from American companies need to play some catch up with their luxury divisions.
     
  8. chevy, pontiac?
     
  9. Hell yeah, American brands are all over the top 10 this year. Even oldmobiles landed in the top 10. This shows that GM and Ford seriose about making a good, long lasting car. And think about it, these cars were in 03, and look what GM and Ford pump out now. The cars from today are much better then the 03 models. So i can't wait to see the long term test for the new cars in a few years.
     
  10. Olds is 13th.
     
  11. the thread titles a bit misleading
     
  12. OMG, what on earth was i lookin at? My bad
     
  13. Sooner or later Chrysler will be in the top ten.
     
  14. The USA is "No. 1" in nothing but weaponry, consumer spending, debt, and delusion.

     
  15. Debt in total dollars, or as compared to the size of their economy?


    I'm just curious.
     
  16. It's only in dollars. The US is almost identical in our debt ratio compaired to the other developed nations when compaired to our GDP. We're better than Japan, and a few European nations. All the others are within a few percent. Search for CIA World Factbook in google. They have info on there.
     
  17. Yeh, except Japan's interest rates are like zero and corporate debt isn't the same as personal debt. America has alot of public debt too, Australia no longer has any.
     
  18. Mercury havs gotten much better.
     
  19. jambi!
     
  20. These surveys are kinda hard to interpret.

    Just look at the Top Gear surveys.Skodas were very often better than Audi and Volkswagen.The joke is,these are nearly the same cars(same engine,same suspensions,..).
     
  21. i think they should wait at least 5 years before any durability tests are done so they have more than like 40k on the clock.

    id think 7 would be preferrable though. then long term durability really plays its part.
     
  22. Mecca Lecca Hai
    Lecca Heinie Ho
     

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